update

Trip Boss iOS11 App Updates - Delay Explanation and Interim Options - UPDATED

We have a suite of travel apps, branded as Trip Boss XYZ (see the sidebar), that required updating to work on iOS 11. We almost got them updated in time, perhaps a week behind the release, but now some have been delayed by Apple through rejection in the review process. These apps are heavy on the customer data, so we wanted to get them into compliance and released before our customers deleted them (which deletes all the data) in frustration. Some customers have contacted us and we have provided guidance, but many of the thousands of customers are impossible to contact, since we have no method provided to us as developers. So the delays, potential impasse (it's very possible!) will leave our customers with potential losses of cherished travel memories and invaluable travel information that some of compiled for over seven years. This post will explain the status of the app rejections and review board appeal, and provide two paths to resolution for our customers (all hope is not lost). The choice of time, work, and/or cost is involved. Unfortunately, we cannot offer any more of a solution at this time. Our hands are tied by the review process.

Syndicate content