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datewheel.net
Innovative personal and business products for Personal Digital Assistants using Palm OS


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Frequently Asked Questions (FAQ)

General

I'm not receiving a response to my customer service request.
Where can I find Date Wheel?
On what mobile platforms are your products available?

iOS (iPhone/iPod Touch/iPad/iPad mini)

Where do I find help for Date Wheel on the iPhone?
What's the difference between the Datewheel.net mobile web app and the native iPhone app?
Where can I find help for Serving Sizer on the iPhone?
Where can I find help for Recipe Manager with Serving Sizer on the iPad?
Where can I find the FAQ's specific to Recipe Manager with Serving Sizer?
What's the difference between Serving Sizer and Serving Sizer Pro and Recipe Manager with Serving Sizer?
Where can I find help for Trip Boss on the iPhone?
Is Trip Boss released for the iPad?
What is your refund policy?




GENERAL
I'm not receiving a response to my customer service request.

We respond promptly.  If you have not been receiving a response or your registration code (sometimes our email is "spam filtered") please include your phone number in the comments.  Your phone number will only be used to respond to a help request, not for solicitation.  In addition, be sure to add "Creative Algorithms" to your spam filter permissions, otherwise our response (and sometimes your original registration code email) may not reach your inbox.  Be sure you type in your correct email address--without it, we cannot respond properly.  If you have a spam-filtering service set up, our email may not be reaching your inbox. We do not generally respond to these types of services.

Q: Where can I find Date Wheel?
A: 1)  Date Wheel for iPhone is available in the AppStore
    2)  Datewheel.net can be accessed on the iPhone, Android devices, and other smartphones with Internet access by visiting http://datewheel.net/iphone/en from the device's mobile browser.
    3)  The desktop web app is available at http://datewheel.net
   
Q: On what mobile platforms are your products available?
Currently we only have mobile products released natively for the iOS (iPhone /iPod Touch/ iPad). In the past our software was also available on the PalmOS platforms.  However, Date Wheel is available as a web app for the destkop and also as a mobile formatted web app for other mobile smartphones with Javascript-enabled browsers and internet connections.  If you would like to be informed of upcoming releases, please be sure to sign up here.

iOS (iPhone/iPod Touch/iPad)
Q: Where do I find help for Date Wheel on the iPhone?
A: Help is located here.

Q: What's the difference between the Datewheel.net mobile web app and the native iPhone app?
A: In general, Datewheel.net web app is ad supported and does not allow for saving of calcs.  The native iPhone app does save calcs. 
The web app is used through the mobile browser.  You must have an internet connection to use the web app. 
The web app is also localized. That feature is pending for future releases of the native iPhone version of Date Wheel.

Q: Where can I find help for Serving Sizer on the iPhone?
A: Help is located here.

Q: Where can I find help for Recipe Manager with Serving Sizer on the iPad?
A: Help is located here.

Q: What's the difference between Serving Sizer and Serving Sizer Pro and Recipe Manager with Serving Sizer?
A: Serving Sizer converts one ingredient at a time--great for one time quick conversions.

Serving Sizer Pro
will allow you to enter and save complete recipes. You will be able to change the New Serving Size whenever you need to adjust your favorite recipes.  Serving Sizer Pro will also serve as a database for all your commonly used recipes, with no need to re-enter ingredients every time. Its database is interchangeable with Recipe Manager with Serving Sizer on the iPad.

Recipe Manager with Serving Sizer for iPad runs on the iPad and has some additional iPad-specific features. Its database is interchangeable with Serving Sizer Pro on the iPhone.

Q: Where can I find help for Trip Boss on the iPhone?
A: Help is located here.

Q: Is Trip Boss released for the iPad?
A: We do not have an iPad-specific version of Trip Boss released yet, but the iPhone version will run on your iPad.

Q:  What is your refund policy?
A:  You can view our refund policy here.



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